IT Asset Management:
A Services Model and Approach

Harrogate, 2003

Abstract   A growing demand for the integration of IT asset management services into organisations’ internal processes and customer facing product portfolios has been observed during the last couple of years. In addition to aspects of property accounting, it is mainly organisations’ striving to gain competitive advantage, which is driving the integration of IT asset management.   This paper reviews relevant literature and develops a holistic approach toward IT asset management.

Keywords: IT Asset Management, IS Capabilities, Competitive Advantage.

 

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