Abstract

 

The maturity of an IT asset management programme is determined by the extend to which it supports life cycle management in general and service management in particular. Organisational processes determine the information flow to and from an IT asset management system.

 

More than a decade ago DeLone and McLean introduced their model for measurement of information system success. This paper points towards an application of this model comprising of six dimensions and attempts to further determine criteria to measure IT asset management systems’ success against. These dimensions and suggested criteria are shown in the ITAM Success Metrics, adopted from DeLone and McLean’s E-commerce Success Metrics.

Keywords: IT Asset Management, Management Information Systems (MIS), IT Outsourcing, IS Success, Maturity, Operational Effectiveness.