Research work at Newcastle University Business School focused on IT Asset Management and its relationship to operational effectiveness and Competitive Advantage in IT outsourcing environments. As an enabler for this research agenda, a model and service definitions for IT Asset Management had to be developed that closed the gap in current literature and 'best practice' collections, such as ITIL.

Further building on established and tested models, the emergent construct allows determining contributions towards competitive advantage, based on business requirement of suppliers and customers in the IT outsourcing industry. It is anticipated that the model and its dimensions support subsequent quantitative research in the domain of IT Asset Management.

•  Business-focused Services Model for IT Asset Management
•  Measurement and Analysis Construct for relation to gains in Competitive Advantage (IT CALM)
•  Positioning IT Asset Management into domain of MIS allow model to be applied in wider context.