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| As a results driven and influential Programme Director and Service Management Executive,
Alex has a track record of successful global, end-to-end programme management in IT service management, IT service delivery, IT operations and IT strategy development.
As an acknowledged expert in overall corporate service management and IT Asset Management in particular,
he has a history of publications in the IT management domain in the UK, Germany
and France that builds on and reflects his practical experience.
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- Delivery
- Customer support focus with constant top-level achievements in SLA-based, customer facing IT operations programmes
in global environments. Proven leadership capabilities in global and matrix environments, leading
large and multi-cultural teams.
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- Programmes
- Extensive experience in large scale programme and project
management in global and international enterprises, building relationships
based delivering what was promised.
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- Strategy
- Development of holistic, ITIL based IT Services and Process
Framework, integrating business requirements, data model and tool
functionalities, leading to demonstrable business value and competitive
advantage through service management process excellence and process
integration.
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- Academic
- An impressive research agenda surpassing 'best practice' and
providing baseline definitions and service models for developing competitive
advantage in the IT outsourcing domain.
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