| Standards and 'Best Practices' have been developed that provide a
baseline for IT service delivery and support and as such drive and
determine today customers' expectations. However, customers' business
requirements are not restricted to standards and 'Best Practices' and
consequently a solution design may only adopt these partially - or
surpass them.
Without necessary entirely applicable and not always
covering all aspects of IT outsourcing relationships, service solutions
in the IT outsourcing industry are often verified against standards and
'Best Practices'. While these provide the baseline of quality and
process driven approaches to service delivery and service management, IT
outsourcing providers have to go the extra mile and provide service
solutions beyond this baseline in order to differentiate in a
competitive and volatile market. |
